Overview

For your convenience, we offer a straightforward return policy with certain guidelines to ensure a smooth process. To initiate a return, please contact us to obtain a return authorization number, as returns without this number will not be accepted. Returns must be made within 10 days of receiving your order, and it is the customer’s responsibility to arrange and cover the cost of return shipping, ensuring proper packaging to prevent damage during transit. Please note that a 25% restocking fee will be applied to all returned items.

We want to provide you with the best possible experience, so it’s important to note that we do not accept returns for used, discounted, or discontinued items under any circumstances.

Additionally, custom orders, including logo mats, custom sizes, colors, cut lengths/rolls, pre-designed mats, interlocking mats, floor tiles, car mats, salon mats, bathroom mats, or any consumable items, are non-returnable. We strive to maintain transparency and fairness in our policies while ensuring your satisfaction with our products. If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team for assistance

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 – 10 working days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} to commence the exchange process.

Need help?

Contact us at {email} for questions related to refunds and returns.